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Spirit Airlines Review - Airline comment - Customer service
Spirit Airlines Review

Spirit Airlines Review

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Airline comment - Customer service


I would like to speak with someone in customer service at Spirit airlines .

I have a question about flights

Could someone at Spirit please get in touch with me


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Comments


laureng says: (7 years ago)
 0
Good luck with that!

When using SPIRIT website you are immediately offered an opportunity to join their $9.00 club and you are offered to join their credit card too. However the credit card number is not given to you at the time of purchasing the ticket and if you immediately join their $9.00 club you have to pay $59.99 for a discounted seat, you do not know that at the end of the transaction they then ask again if you want o join the $9.00 club and they will only charge you $19.95. I think that this is unfair considering I had applied for the credit card which when you sign up you get to join the $9.00 club for free and that the option for the less expensive membership did not come up at all. I realize that SPIRIT has all kinds of rules but after speaking to several of their employess no one is flexible and willing to help in a bizarre situation. I have no problem paying the $19.99 but I take issue with over paying the difference between the costs of the membership while I waited for the credit card to come in the mail. And then not having anyone who is reasonable to talk to at their offices and just being stonewalled was not a good experience. Macolm and Jude must be top rated employees for being so difficult to their customers. And their entire staff must be based in India. I think they must have many complaints from the public about the same problem and therefore they don't care.




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